Global Outage & Whistleblower Revelations: Facebook Fights Duel Crises
On Monday, Facebook faced two global crises: possibly billions of customers were affected when its major social platform went down for seven hours, and the firm battled back against scathing claims from a whistleblower.
Facebook's study, which ex-worker Frances Haugen has handed over to authorities and the Wall Street Journal, appears to back up many long-held suspicions and complaints about the network.
However, Facebook fell unavailable in a disruption that affected individuals all over its systems, notably Instagram and WhatsApp, as US senators prepared for her highly anticipated Tuesday testimony on the documents.
"The platforms being completely unavailable today has harmed billions of people," said Downdetector on its website.
In a tweet sent later Monday Silicon Valley time, Facebook apologised, shortly as the apps began to come back up.
The company said that they have started working hard to rebuild connectivity to their applications and services, and they are delighted to announce that they're back up and running immediately.
Facebook attributed the downtime to modifications to router configurations that synchronize internet traffic between its data centres, which it announced late Monday.
In a blog post, Facebook vice president of infrastructure Santosh Janardhan said, "This interruption in network traffic had a compounding significant impact on the way our data centres interact, putting our operations to a standstill."
Facebook took away "the map informing the world's systems how to reach its numerous web properties," according to cyber security specialist Brian Krebs.
Facebook CEO Mark Zuckerberg endured a financial penalty in contrast to the inconvenience to individuals, organizations, and others who rely on the company's products.
Late On Monday, Zuckerberg's self-worth dropped about $6 billion previous days, to just under $117 billion, according to Fortune's billionaire monitoring website.
It was, nevertheless, a wonderful day for Facebook's competitors.
According to SensorTower, Telegram jumped from being the 56th most installed free app in the United States to become the fifth.
Signal, an encrypted communications software, announced on Twitter that it had gained "millions" of new users and that it was "Signal and eager to mingle."
A few, like Cindy Bennett, a New York City baker, were conceptual: "I believe that the globe would be a happier place if everyone didn't know what everybody else was accomplishing every moment of every time of each day," she told AFP.
Facebook has fought back strongly over the criticism of its policies and consequences, but this is only the latest setback for the company.
For years, US politicians have promised to control Facebook and similar social media companies in response to complaints that the networks infringe on privacy, serve as a platform for hazardous disinformation, and harm the well-being of youngsters.
Despite years of denunciation of social media and a lack of meaningful legislative changes, some analysts were doubtful that much would change.
"There will be a lot of chaos and a lot of anger, but not a lot of activity," Arizona State University professor Mark Hass said.
"It'll have to come down to the platforms feeling pressure from their users feeling pressure from their workers," he added, saying that authorities will be unable to adequately police content.
Haugen, a 37-year-old data analyst from Iowa, has served for firms like Google and Pinterest, but she told CBS's "1 Hour" that Facebook was "significantly worse" than anything she had ever seen.
Nick Clegg, Facebook's vice president of strategy and world affairs, angrily denied that the firm's services are "poison" for teenagers, just days after a heated, hours-long senate investigation in which US lawmakers questioned the business on its influence on the youth population.